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Terms and Conditions

Welcome to Jelouma Tours. By accessing and using our services, you agree to the following terms and conditions. Please review them carefully before proceeding with the booking of our tours.

1. Reservations and Payments:

  • All reservations are subject to availability and must be confirmed by Jelouma Tours.
  • An initial payment is required to secure the reservation. The total balance must be paid before the tour commences.
  • We accept credit cards and other secure payment methods.

2. Cancellations and Refunds:

  • Cancellations made at least 15 days in advance will receive a full refund.
  • Cancellations between 7 and 14 days before the tour are subject to a 50% charge.
  • Cancellations made within 7 days of the tour are non-refundable.

3. Modifications and Changes:

  • Jelouma Tours reserves the right to modify itineraries and accommodations in case of unforeseen circumstances (weather, security issues, etc.).
  • Significant changes will be communicated to clients as soon as possible.

4. Customer Responsibilities:

  • It is the customer’s responsibility to obtain all necessary travel documents, such as visas and passports.
  • Customers should inform Jelouma Tours of any dietary needs or special requirements when making a reservation.

5. Insurance:

  • Customers are strongly advised to purchase travel insurance covering cancellations, luggage loss, and medical expenses.

6. Customer Behavior:

  • Jelouma Tours reserves the right to deny services to customers whose behavior is detrimental to the group or interferes with other travelers’ experiences.

7. Cancellation by Jelouma Tours:

  • Jelouma Tours reserves the right to cancel a tour in the event of unforeseen circumstances or force majeure. Alternatives or refunds will be offered as necessary.

8. Copyright:

  • All content, including images and descriptions, on the Jelouma Tours website is protected by copyright and may not be used without permission.

9. Applicable Law:

  • These terms and conditions are subject to the laws of the country where the tour is operated.

By booking a tour with Jelouma Tours, you agree to comply with these terms and conditions. We recommend checking this information periodically, as Jelouma Tours reserves the right to update or modify these terms at any time. If you have any questions, feel free to contact us. Thank you for choosing Jelouma Tours!